How it arrives
Delivery and returns
Where we deliver, what it costs, how the big boxes arrive and how to send something back.
How it arrives
Where we deliver, what it costs, how the big boxes arrive and how to send something back.
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We deliver to UK mainland addresses only. For the Scottish Highlands, islands and Northern Ireland, contact us for a quote before ordering.
Standard delivery is £4.95 and takes 3 to 5 working days. Standard delivery is free on orders over £150.
Small items (fuel, tools, covers) come by parcel courier. You receive a tracking link when your parcel leaves us.
Large items (barbecues, kamados, ovens and smokers) come by pallet courier on a weekday. The courier phones or texts to book a day, delivers to the kerbside or the ground floor just inside, and does not assemble or take packaging away.
You have 30 days from delivery for unused items in the original packaging. Change of mind returns are at your cost: you post small items back to us, and we can collect a large item for a £35 charge taken from the refund.
Opened bags of charcoal, wood and firelighters cannot be returned. Gift cards cannot be refunded.
Tell us within 7 days with a photo and we collect, repair or replace at our cost.
We refund within 5 working days of the item reaching us, to the original payment.