Built to last
Warranty and spares
What we cover, for how long, and how to claim.
Built to last
What we cover, for how long, and how to claim.
We use cookies to improve your experience, analyse traffic, and personalise content. You can accept all, reject non-essential, or manage your preferences. Cookie policy
Cover
10 yr
Kamado ceramics
Ceramic firebox, fire ring and dome on every Hearth kamado.
5 yr
Steel bodies and fireboxes
Against rust-through on kettles, grills, smokers and ovens.
2 yr
Burners, igniters, thermometers, tools and covers
Everything else that does a job on the cooker.
The warranty covers the build. It does not cover the wear and tear of cooking.
Claims
Send the order number and your model to hello@brazierfire.co.uk.
If something is wrong, add a photo so we can see the fault.
We reply within 2 working days and send a part or arrange a collection.
We stock grates, stones, gaskets, thermometers and burners for current models. Email us your model and we send a quote, usually the same day.
The showroom team answers warranty and spares questions Monday to Saturday.